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Terms & Conditions

Updated 2019-04-02


About us

Nikolaj Redmayne operate the website

Nikolaj Redmayne AB (hereinafter referred to as “Nikolaj Redmayne”) is a company registered in Sweden

under company number 559133-0054.

“We, us, our” refer to Nikolaj Redmayne AB.


The registered office and trading address at:


Nikolaj Redmayne AB

Kronhusgatan 2E

411 13 Göteborg



VAT number: SE559133005401.




  • By using the website and/or ordering any of our products on this website, you agree to be bound by these Terms & Conditions. Make sure you have read and understood the articles and its content.

  • By placing an order at, you warrant that you are at least 18 years old or have parents’ permission to buy from us.

  • All personal information you provide Nikolaj Redmayne with or that Nikolaj Redmayne obtain will be handled by Nikolaj Redmayne as responsible for the personal information.

  • Events outside Nikolaj Redmayne’s control shall be considered force majeure.

  • The price applicable is that set at the date on which you place your order.

  • Shipping costs and payment fees are recognized before confirming the purchase.

  • Credit and Debit Card information is transmitted over secure SSL encryption and is not stored.

  • Promotion Codes must be used at the opportunity of purchase and will not be valid after having completed the purchase.

  • Please note that local charges may occur.

  • Nikolaj Redmayne reserves the right to amend any information without prior notice.

  • These terms & conditions apply strictly for Business to Consumer (B2C) relations


Warranty watches

The warranty time frame is two (2) years from the date of purchase.

The Warranty covers defects related to the manufacturing of the watch and is limited to :


  • The movement

  • The case

  • The crystal glass


Defect of watch caused by everyday use (normal wear, tear and aging of the watch) is not covered by the warranty.

Defect of watch caused by swimming, showering or otherwise in activities involving direct contact with water is not covered by the warranty (Nikolaj Redmayne watches are water resistant, NOT water proof).

Replacement of battery is not covered by the warranty.



Applicable laws & Jurisdiction

Agreements between Nikolaj Redmayne and customers are regulated by Swedish Law and all disputes are to be settled in a Swedish Court of Law. Nikolaj Redmayne apply to the recommendations and guidelines of the Swedish Consumer Agency (Konsumentverket). Legislation in different countries may vary for customers regarding the use of this website, and you are therefore obliged to abide to any laws and/or regulations that might apply in this sense.




Nikolaj Redmayne reserves the exclusive right to a revision of these Terms & Conditions, which may be realized at any time convenient. Hence it is the customer’s responsibility to keep informed of the terms & condition being in force at the time of the purchase, constituting the agreement between Nikolaj Redmayne and the customer.



Termination of account

Nikolaj Redmayne reserves the right to unilaterally terminate, at any time convenient and without prior notice, any customer accounts and/or use of the Nikolaj Redmayne website if breach of these Terms & Conditions is assessed to be the case.



Retention of title


The title to the goods remains vested in Nikolaj Redmayne until the buyer fulfils the obligations of payment of the purchase price.



Consumer Rights

You have the right to cancel an order at any time within (30) days, beginning on the day after you received the Goods. To cancel an order and return the Goods, you have to inform Nikolaj Redmayne first either by post or email or via any viable method of communication within those thirty (30) days. Then you must return the Goods to Nikolaj Redmayne within thirty (30) days after the day of delivery. When Nikolaj Redmayne have received the returned Goods, Nikolaj Redmayne will check that it is in the same condition as it was when Nikolaj Redmayne sent it to you. Once this is checked and confirmed, Nikolaj Redmayne will refund the same amount you payed when you ordered the Goods.

Contact Nikolaj Redmayne via e-mail:

Delivery and Shipping

Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after Nikolaj Redmayne AB has confirmed the order in writing through the order confirmation. Further information about Nikolaj Redmayne´s delivery of products and the conditions for delivery are set forth here.

The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.

If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a correct mobile number, also by phone or SMS.



Personal Information

All personal information provided to Nikolaj Redmayne by our customers are being handled in accordance with GDPR (General Data Protection Regulation). This personal information is being used with the sole purpose of maintaining a sound customer/supplier relationship in marketing activities.


All personal information you provide Nikolaj Redmayne with or that Nikolaj Redmayne obtain will be handled by Nikolaj Redmayne as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalogue to you. The information you provide is only available to Nikolaj Redmayne and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Nikolaj Redmayne to delete or correct the information held about you. By accepting the Nikolaj Redmayne’s Conditions, you agree to the above.



Intellectual Property Rights

Images of Nikolaj Redmayne products, models, trademarks etc constitute the exclusive property of Nikolaj Redmayne as well as all written documentation on our website. It is prohibited to use, commercially or privately, this material without the prior written consent from us.

Images sent to us and published on our website do not constitute our property, and we are not legally responsible for this material. Highly offensive images will not be publicized / will be removed from our website.



Force Majeure

Events outside Nikolaj Redmayne’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Nikolaj Redmayne is released from Nikolaj Redmayne’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.



Payment by card

All transfers conducted through Nikolaj Redmayne AB are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored, and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.



Return Policy


Any watch purchased from our website can be returned within thirty (30) days from the date the watch was received. This requires that the watch is returned in the same new state it was in when being shipped off to the customer (unused, without defects and damage, still in its box with protective stickers, plastic covers and unbroken seals).

Shipping costs for returning the watch/product to us may be charged to the customer.

Nikolaj Redmayne is not held responsible for any watches/products being lost in the process of returning them.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are regulated at the customers’ own expense.




Nikolaj Redmayne uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003.

A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive.

There are two types of cookies: “session cookies” and cookies that are saved permanently on your computer.


  • The first type of cookie commonly used is “session cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use the website of Nikolaj Redmayne without troubles you need to have cookies enabled.


  • The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On the website of Nikolaj Redmayne Nikolaj Redmayne use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.



Additional Information

Nikolaj Redmayne reserves the right to amend any information, including, but not limited to prices, terms & conditions, technical specifications, terms of purchase and product offerings without prior notice. In the event of a product being out of stock, Nikolaj Redmayne has the right to cancel the order and refund any amount paid in the best way. Nikolaj Redmayne shall also notify the customer of equivalent replacement products if available.

All enquiries should be sent to:

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